Refund Policy
Return & Refund Policy
This website is operated by GlobalMart International Limited, a company registered in Hong Kong. We serve customers internationally.
Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging.
Return Process
To initiate a return, please contact our support team at info@spinefit.store with your order number and reason for return. Our team will provide you with the appropriate return instructions.
Returns sent without prior authorization may not be accepted or processed.
Refunds
Once your return is received and inspected, we will process your refund within a reasonable timeframe. Refunds will be issued using the original payment method unless otherwise agreed.
We reserve the right to refuse refunds for items that are returned in used, damaged, or incomplete condition.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Non-Returnable Items
- Items that have been used or are not in original condition
- Products that are personalized or made to order
- Hygiene-related items that have been opened or used
Processing Conditions
To ensure proper processing of your return, please include your order number and contact details inside the package. You are required to provide a valid tracking number after dispatching your return.
Returns that cannot be identified or verified may not be eligible for a refund.
Contact
If you have any questions, please contact us at:
Email: info@spinefit.store
